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We Stand Behind our Products. We do our best to get orders fulfilled 100% perfectly the first time around. We guarantee that you will be pleased with the quality of our phones, as well as with the personality and efficiency of our service. If you have an issue of any kind, or simply want to contact us to change an address or billing information, please send an email to support@celldudes.com with your phone number, and the problem you are having with your product and we will make sure that your issue is responded to within a reasonable turnaround time. We understand that being without your Cell Phone for a period of time can be extremely frustrating, and with that in mind, we do our best to get all issues resolved quickly, fairly, and amicabally. Our Customer Service Email Address is support@celldudes.com. Please don’t leave negative feedback. Try resolving issues you’re experiencing by contacting us first. Orders are normally shipped within 1 to 3 business days from the time the payment was received. If you do not receive a shipment confirmation email within this timeframe, please email support@celldudes.com and will send you an update regarding your order. LG VX8800 Venus Verizon Wireless Black Phone Free Name Brand Bluetooth Headset Included! DescriptionFeaturesStore PoliciesShipping InformationProduct Condition Information Released for Verizon Wireless, the LG Venus has two dual front screens, the lower of which also has touch input with vibration feedback, which make accessing the phone’s features a breeze. The music-centric slider also offers a microSD memory port that accommodates up to 8 GB of expandable memory. The Venus also features a music player that supports MP3, WMA and unprotected AAC files and a 2.0-megapixel camera and camcorder. Innovative dual-screen design with touch-sensitive lower screen Integrated 2.0-megapixel camera and camcorder with landscape viewfinder Usage for real camera reel, photo slide show, up to 2x zoom, customizable brightness, white balance, shutter sound, color effects, night mode, photometry, and self-timer Music Player with powerful speaker for music, dedicated music key for easy access, customizable sound effects and player themes 64 MB internal memory dedicated for music and microSD memory port with 8 GB support Supported Bluetooth profiles include headset, handsfree, dial-up networking, advanced audio distribution (stereo support for listening to music), phonebook access, basic printing, object push for vCard and vCalendar, file transfer, basic imaging, A/V remote control Returns We accept returns up to 7 days after date of delivery. Buyer must pay return shipping. Defective Items: If your item arrives defective on arrival (DOA), we will replace the item immediately. All defective merchandise must be reported within 30 days from when the date the phone was delivered. Missing Parts: If your item was mispacked with the wrong battery, charger, battery door etc., please email us and the issue will be promptly addressed. Exchanges We accept exchanges up to 7 days after date of delivery. Buyer must pay return shipping. Warranty We offer 1 or 2 Year extended warranty insurance programs. Please email us after placing your order to inquire about warranties. We process orders Monday through Friday excluding holidays. Our turnaround time is normally 1 to 3 business days.We offer free shipping on all items, as well as upgraded expedited shipping for a premium. Tracking information will be provided via email. To track your package if your package was shipped via UPS: Please go to www.ups.com and follow the links to track the package. If your item was shipped via USPS Parcel Post: Please visit www.ups-mi.com and follow the links to track the package. When you track the package with UPS-MI, you must remove the first 8 digits of the tracking number that we emailed you so that the number you enter begins with -910. If you haven’t received your shipment confirmation within our advertised timeframe, please contact us via email and one of our support representatives will respond as soon as possible. E-Mails are responded to in the order in which they are received. Keep in mind, even if you select Next Day Air delivery, the 1 to 3 day handling time will still apply to your order. We do however mark our Next Day Air orders as urgent, and do our best to ship within 1 business day. This phone is factory recertified. The box will include all essential peripherals (e.g. battery, charger, battery door, etc.) and is guaranteed to arrive in brand new condition. The item will be shipped in bulk packaging, and is guaranteed to have a clean ESN, and activate without issues.We do stand behind our products, and in the case that you happen to run into issues, we offer a 30 day money back guarantee.

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